Nana Casino Terms
Welcome to Nana Online Casino. These Terms and Conditions govern your use of our website, nana-casino.com, and all services we provide, including our games, bonuses, and payment systems. By creating an account with Nana Casino, you confirm that you have read, understood, and agreed to be bound by these terms. We encourage you to review this document carefully before you register or make a deposit with us.
About Our Operator and Licensing
Nana Online Casino is operated by Alternate Technology Limitada, registered in Costa Rica, with payment processing handled by Zephyrhaven Limited of Limassol, Cyprus. We hold a license issued by the Anjouan Gaming Authority, Union of Comoros, under licence number ALSI-182407011-FI1, valid from 05 July 2024 to 04 July 2027. Our licence covers both nana-casino.com and chill4reel.com. By using our services, you agree that these terms are governed by the laws of Anjouan.
Eligibility and Account Registration
To open an account at Nana Casino, you must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher. We primarily serve players in Canada and Germany, and our platform is available in English (UK), English (Canada), and German. When you complete the Nana login process for the first time, we require accurate personal details, and we reserve the right to request documentation for identity verification purposes.
We do not accept registrations from residents of Australia, Austria, Comoros, France, Germany (for certain offers), the Netherlands, Spain, the United Kingdom, the United States, or any country appearing on the FATF blacklist. Bonus offers, including any Nana no deposit bonus, are unavailable to residents of Poland, Sweden, and Finland, while no-deposit offers are further restricted in numerous additional territories listed in our full restricted countries policy, available upon request.
Casino Nana Platforms and Access
We provide access to our games through desktop web, mobile web, and our PWA application for both PC and mobile devices. You can install the Nana app directly from our website using the Install App function, and doing so may also earn you a welcome bonus of free spins. Whether you access casino Nana through a browser or the Nana casino app, the same account, balance, and terms apply across all platforms.
Deposits and Withdrawals
Our minimum deposit is EUR 10, though a deposit of at least EUR 30 is required to qualify for any deposit bonus. We accept Mastercard, Visa, Interac, MiFinity, Flexepin, bank transfer, Bitcoin, and Tether. Withdrawals can be made via Visa (OCT), Mastercard (Payment Transfer), Interac, MiFinity, Flexepin, bank transfer, and cryptocurrencies, with a minimum withdrawal amount of EUR 10. Card payouts require a prior deposit using the same method, and corporate cards are not accepted at Nana Online Casino.
We process payouts only after KYC verification has been completed, and in queue order: within 72 hours for amounts up to EUR 1,000, and up to 7 days for amounts above that threshold. Crediting time after our processing depends on your bank or payment provider. We do not charge a withdrawal commission, though deposit fees may vary by payment system. All deposited funds must be wagered at least once before withdrawal, and this requirement increases to three times for certain payment methods or high-risk cases. We apply an administration charge of 10% (minimum EUR 10) where deposit-and-withdraw activity occurs without commensurate play. Refunds are available only within 7 days of a deposit and only where no gameplay has occurred afterward.
Bonuses and Promotions
We offer a range of promotions to our players, and any Nana casino bonus must be selected on the Cashier page prior to making your deposit. Our welcome offer provides up to 300% across your first four deposits, combined with up to 300 free spins, subject to a 40x wagering requirement on the bonus amount. All bonuses expire 14 days after being credited, and the maximum conversion is capped at 10 times the bonus value. Where a Nana no deposit bonus or Nana casino no deposit bonus is offered, such as our email or phone confirmation spins, these are also subject to wagering conditions and maximum win caps as detailed on our promotions page.
We run additional recurring promotions, including Monday Happy Spins, Wednesday Free Spins, our Friday Reload, the Saturday Royal Bonus, and a weekly cashback offer. We also operate the Nana Casino Loyalty Program, consisting of 20 levels that you join automatically upon registration. You earn 1 Loyalty Point for every EUR 1 wagered, whether using real or bonus funds, and your weekly cashback percentage increases as you climb our loyalty ladder.
Game Rules and Contributions
We offer more than 2,000 games, including over 1,300 slots and 180 live dealer tables, from providers such as Pragmatic Play, NetEnt, Evolution, Ezugi, Microgaming, and many others. Please note that progressive jackpot games, while available to play, are excluded from bonus wagering contributions. Roulette contributes 0% toward wagering requirements, while video poker and table games together contribute 5%. We reserve the right to adjust game contribution percentages at our discretion, and any changes will be reflected in our promotions terms.
Responsible Gambling
We are committed to promoting responsible gambling among our players. We provide tools that allow you to set deposit limits, take short breaks, or self-exclude from our platform entirely. If you feel that your gambling behavior is becoming problematic, we encourage you to contact our support team or seek assistance from an independent organization specializing in gambling addiction support.
Account Suspension and Termination
We reserve the right to suspend or close your account if we suspect fraudulent activity, breach of these terms, multiple account creation, or use of our services from a restricted jurisdiction. In such cases, we may withhold winnings pending investigation. We may also close accounts at our discretion where there is evidence of bonus abuse or any attempt to exploit our promotional offers.
Customer Support
Our customer support team is available 24/7 via live chat, and you can also reach us by email at [email protected]. We provide support in both English and German. For general enquiries, our FAQ and Contact Us pages contain helpful information regarding your Nana casino login, account management, and payment questions.
Changes to These Terms
We may update these Terms and Conditions periodically to reflect changes in our services, regulatory requirements, or business practices. We recommend that you review this page regularly, as continued use of your account after any amendments constitutes your acceptance of the revised terms. We will make reasonable efforts to notify registered players of significant changes via email or an on-site notification.
Governing Law
These Terms and Conditions are governed by the laws of Anjouan, Union of Comoros, in accordance with the licence under which Nana Online Casino operates. Any disputes arising from your use of our services shall be subject to the jurisdiction outlined in our licensing agreement.