Nana Privacy Policy

We respect your privacy and are committed to protecting your personal data when you play at Nana Casino. This Privacy Policy explains how we collect, use, store and protect your information when you visit nana-casino.com, register an account, or search for us using terms like nana login, nana casino login, nana app or nana casino app. By using our services, you agree to the practices described below.

Who We Are

Nana Casino is operated by Alternate Technology Limitada, registration number 3-102-902854, registered in Puntarenas, Costa Rica. Payments are processed by our payment agent, Zephyrhaven Limited, registered in Limassol, Cyprus. We operate under a licence issued by the Anjouan, Union of Comoros gaming authority, licence No. ALSI-182407011-FI1, covering nana-casino.com and chill4reel.com. All data processing activities described in this policy are governed by Anjouan law.

Information We Collect

When you register for a Nana account, whether through nana casino login or our mobile Nana app, we collect the following categories of information:

We gather registration data such as your name, date of birth, email address, phone number and country of residence
We collect payment information when you deposit via Mastercard, Visa, Interac, MiFinity, Flexepin, bank transfer, Bitcoin or Tether
We record your gaming activity, including wagering history, bonus participation and loyalty points earned
We track technical data such as IP address, device type, browser and login timestamps, especially when you access us through our Install App or PWA versions
We retain KYC documentation required to verify your identity before processing withdrawals

How We Use Your Data

At Nana Casino, we use your personal information to operate your account, process deposits and withdrawals, and verify your identity in line with anti-money laundering regulations. We at Nana Casino also use your data to administer bonuses, such as our welcome package of 300% up to EUR 4,000 plus 300 free spins, as well as recurring promotions like Monday Happy Spins or the Weekly Cashback. Our systems use your wagering activity to calculate Loyalty Points and determine your position within the Nana Casino Loyalty Program, which spans 20 levels.

Marketing Communications

Where you have given consent, we may send you promotional emails about offers, tournaments, or the Weekly Slots Race. You can withdraw this consent at any time by contacting our support team or adjusting your account preferences. Our Nana Casino marketing emails always include an unsubscribe option.

Legal Basis for Processing

We process your data based on the necessity to perform our contract with you, our legitimate interest in preventing fraud and ensuring responsible gambling, compliance with licensing obligations under Anjouan law, and, where applicable, your explicit consent for marketing purposes.

Sharing Your Information

We do not sell your personal data. However, we may share information with:

Our payment processors, including Zephyrhaven Limited, to complete deposits and withdrawals
Game providers such as Evolution, Ezugi, Pragmatic Play and other studios integrated into our platform, solely to deliver gameplay functionality
Regulatory authorities, where we are legally obligated to disclose information
Fraud prevention and KYC verification services, to confirm your identity before cashout

Our Nana Casino affiliate programme, Partnerix, may receive limited, non-identifying data for tracking referral performance, but we do not share your personal financial details with affiliates.

Restricted Jurisdictions

We do not offer our services to residents of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, or any country on the FATF blacklist. If you access Nana Casino from a restricted jurisdiction, we reserve the right to suspend your account and may be required to retain your data for compliance and audit purposes even after closure.

Data Retention

We retain your personal and financial data for as long as your account remains active, and for a reasonable period afterward to meet our legal, tax and regulatory obligations. Where you request account closure, we may still retain certain records relating to KYC verification, transaction history, or bonus activity as required by our licence.

Security Measures

We at Nana Casino implement industry-standard encryption, secure servers and access controls to protect your data from unauthorized access, alteration or disclosure. Our payment processing, including 3-D Secure verification for Mastercard transactions, is designed to safeguard your financial information. While we take extensive precautions, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to the personal data we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your data, subject to our legal retention obligations
Object to or restrict certain types of processing
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. Our Nana Casino support team is available via live chat 24/7 to assist with privacy-related requests.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on nana-casino.com, remember your preferences, and analyze site performance. This includes tracking how you interact with features such as our Install App, PWA client, or promotional pages. For more details, please refer to our separate Cookie Policy.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and we reserve the right to close any account where age verification cannot be confirmed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Our Nana Casino team will post any revisions on this page, and continued use of our platform after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your data, please reach out to our support team at [email protected]. We at Nana Casino are committed to addressing your privacy concerns promptly and transparently.